Telecoms companies in the UK are replacing the technology they use to provide fixed telephone networks (landlines). For most customers, the upgrade is expected to be complete by 2025.
In November 2017, the telecoms industry announced its intention to retire analogue telephone networks such as the Public Switched Telephone Network (PSTN) by the end of 2025.
For the vast majority of consumers and businesses, this change will be straightforward. Nobody will have to lose their landline service because of this change, as there will still be the option for a ‘landline only’ service should a customer not wish to purchase a general internet connection.
What the change means in practice, and how you can prepare
The exact migration process will depend on your communications provider and the equipment they use. If you already have an internet connection, the change may be as simple as plugging your phone into your broadband router rather than the socket on the wall.
Telecoms companies will contact their customers ahead of the migration taking place, so you do not need to take any action until your provider contacts you directly. You should look out for communications material from them and be careful not to confuse this with marketing material.
Devices connected to your phone line
If you have other devices connected to your phone line, such as alarm systems, telecare devices or fax machines, you should take steps to ensure they will continue to function correctly following the migration to a digital phone line. You might need to upgrade your device to make sure it is compatible, check if it needs to have its own battery and network back-up, or purchase an adaptor to ensure it continues to function correctly.
If you are having a new alarm or device installed, you should check with the provider of that equipment that it is compatible with digital phone lines and will continue to run.
Please ask if you have any concerns or would like our advice in regard to this topic. Further information and advice can also be found here.