HMRC is making it easier for customers to make payments during face-to-face visits.
From 31 October, all HMRC Officers who visit customers about debt will have card readers available so they can take payment at the premises rather than having to call the helpline. This will reduce calls, giving HMRC more capacity to support more customers.
Card payments can be used to make payment in full or part payment as part of a Time to Pay arrangement.
We understand that customers will want to be sure that a collector is legitimate. You can contact us to confirm the identity of HMRC staff.