HMRC’s recently launched dashboard gives information about the time it is taking to deal with enquiries and settle tax repayments. It highlights some very long delays.
It gives precise information how HMRC is performing and where they are with regards to timescales.
One area where HMRC is under-performing is in the issue of repayments following submission of self-assessment tax returns. HMRC are currently taking more than 7 weeks (at the time of writing) to deal with claims, compared to the usual 15 working days . Marriage allowance claims are also affected.
Form R40, which is used to claim a refund of income tax deducted at source from savings and investments, is one of the worst affected by delays. HMRC is currently handling requests dating back as far as November 2021.
HMRC expect delays to be resolved by October or November 2022 at the earliest.